General Terms and Conditions

These General Terms and Conditions (GTC) are valid for all services offered by Ticketcorner AG (called «Ticketcorner» in the following). By using the services of Ticketcorner, you accept the following conditions without change and in full.
The ticket purchaser accepts that the present general terms and conditions were translated from the original German version. In any cases of conflicts between this translated version and the German original version, the German version will be considered.


  • 1.1 General information
    Information on the use of personal data is provided in the data protection statement. The data protection statement is an integral and binding component of these GTC.

  • 1.2 Ticket sales
    • 1.2.1
      Ticketcorner operates a ticket selling organisation. Ticket buyers (called «ticket buyers» in the following) can purchase, via various sales channels (Fig. 1.2.2) tickets for events and mountain railway services (called jointly «events» in the following). Ticketcorner facilitates the direct conclusion of a contract for attendance at an event between event organisers / mountain railways (called «event organisers» in general in the following) and the ticket buyer.

    • 1.2.2
      The object of these GTC is the use of services which Ticketcorner provides to ticket buyers via the following sales channels: the websites www.ticketcorner.ch and ski.tickecorner.ch, partner websites provided by Ticketcorner and Ticketcorner’s mobile applications (called the «webshop» in general in the following), call centres operated by and for Ticketcorner and the advance ticket offices operated by third parties (webshop, call centres and advance sales offices, called «advance sales channels» in the following). Agreement to these GTC is given through the use of the corresponding services. When making use of individual services, the ticket buyer may be asked by Ticketcorner to confirm his agreement to the GTC by clicking a corresponding confirmation box.

  • 1.3 Contact Tracing
    Ticketcorner allows event organisers, mountain railways, catering businesses, leisure facilities, etc. (hereinafter referred to as «Businesses») to comply with their statutory contact tracing obligations. Responsibility for adhering to the statutory requirements lies exclusively with the individual Businesses.
    The contact tracing services can only be used if the contact tracing users (hereinafter referred to as «Users») register. Consent to these GTC is issued by making use of the services in question. When using individual Ticketcorner services, Users may be asked to confirm that they consent to the GTC again by clicking on a corresponding confirmation field.

  • 1.4 Other services
    Ticketcorner allows the Businesses to offer other services, e.g. reservations, registration for waiting lists, provision of information such as event programmes, menus, match schedules, etc. Ticketcorner allows for contracts to be concluded directly between Businesses and Users.
    Consent to these GTC is issued by making use of the services in question. When using individual Ticketcorner services, Users may be asked to confirm that they consent to the GTC again by clicking on a corresponding confirmation field.

  • 2.1 Services
    • 2.1.1
      Ticketcorner’s conditions, which can be accessed via the webshops and other advance sales channels, apply for all services. Ticketcorner can change the range of services offered at any time or stop providing services.

    • 2.1.2
      Ticketcorner facilitates, through the advance sales channels, the conclusion of a contract between the ticket buyer and the event organiser. When ordering tickets, the ticket buyer commissions Ticketcorner to process the ticket purchase, including shipping. Ticketcorner acts in this as the agent for the event organiser in question. When purchasing a ticket, a contract for attendance at an event is made solely between the ticket buyer and the event organiser on the basis of these GTC and the terms and conditions and GTC of the event organiser.

    • 2.1.3
      When using services and products of companies who are partners of Ticketcorner such as Geschenkidee.ch, the ticket buyer accepts the applicable General Terms and Conditions and/or conditions of use of these partner companies.

  • 2.2 Conclusion of Contract
    • 2.2.1 The ticket buyer’s purchase order
      • 2.2.1.1
        The overview provided at the advance sales channels of the tickets available is only considered to be an invitation to the ticket buyer to submit an offer. The ticket buyer makes his choice via the sales channel. The choice made is displayed in the shopping basket (Webshop) or notified to the ticket buyer (telephone order and advance sales office). By confirming the order, the ticket buyer is submitting his binding offer to purchase the selected tickets. The ticket buyer is obliged to provide all the information necessary for the ordering process completely and correctly.

      • 2.2.1.2
        It is solely the responsibility of the ticket buyer to submit orders for tickets in good time before the date of the event via the webshop (called «online order» in the following) or the call centre (called «telephone order» in the following).

    • 2.2.2 Registration
      • 2.2.2.1
        To place an online order, the ticket buyer must identify himself in the webshop with his user name or his e-mail address and his password (called «access data» in the following; the corresponding user account is called the «online account»). If the ticket buyer does not yet have an online account, he is asked, when he places his first online order, to register in the webshop and provide the necessary information.

      • 2.2.2.2
        The access data provided to the ticket buyer are intended to be used personally by the ticket buyer and are confidential. All online orders placed via the online account will be charged to the ticket buyer as the online account holder and are binding for him.

    • 2.2.3 Order confirmation
      If an order is placed via the webshops or if the customer provides his e-mail address to the call centre, the ticket buyer receives, after conclusion of the ordering process, an order confirmation by e-mail or text message. This expressly does not as yet represent acceptance of the offer by Ticketcorner.

    • 2.2.4 Acceptance by Ticketcorner in the name of and on behalf of the organiser
      The contract for the purchase of a ticket to attend an event between the ticket buyer and the event organiser only comes about when the tickets are sent, made accessible or handed over to the ticket buyer or when Ticketcorner release the access authorisation on a Ticketcard. The tickets are dispatched, made accessible, handed over or released only after the receipt of the buyer’s payment by Ticketcorner or the advance sales office, irrespective of the method of payment.

    • 2.2.5 Personalised tickets
      The event organiser is entitled to personalise tickets. For this, the personal details of the authorised ticket holder may be printed on the ticket. Only the person named on the ticket will be granted admission to the booked event. If a buyer books tickets for several people, he or she must ensure that the personal details of everyone attending are provided fully and accurately.

  • 2.3 Delivery of the Tickets
    • 2.3.1 General
      • 2.3.1.1
        The tickets are delivered or dispatched, as the ticket buyer chooses when ordering, in paper form to the postal address indicated by the ticket buyer, by e-mail with a download link to the PDF file of the print@home ticket, by text message as a Mobile Ticket with 2D data matrix barcode to the mobile phone number given by the ticket buyer, by release of a Ticketcard (Fig. 2.10) or in paper form by being handed over at the advance sales office.

      • 2.3.1.2
        The ticket buyer is obliged to check the tickets immediately on receipt. With personalised tickets, the ticket buyer is obliged in particular to check that the printed personal details are correct. The ticket buyer must notify Ticketcorner of any damage to the ticket or deviations in the tickets delivered by post or electronically from the tickets ordered within 3 working days. If the ticket buyer fails to do this, the delivered tickets are considered to have been approved (Art. 201 OR).

      • 2.3.1.3
        The benefit and risk pass to the ticket buyer at the time of dispatch from the registered offices of Ticketcorner (Art. 74 Para. 2 Fig. 2 OR). The ticket buyer is responsible for keeping the tickets safe until the event. The replacement of damaged or lost tickets is excluded, subject to Fig. 2.3.2.3, 2.3.3.3 and 2.10.3.

    • 2.3.2 Electronic delivery of print@home tickets
      • 2.3.2.1
        The ticket buyer prints out the print@home ticket made accessible after the receipt of payment via the link notified with the order confirmation in unchanged size with a suitable printer on white A4-size paper. The ticket buyer recognises that it is within his own sphere of responsibility and risk to have all the necessary technical facilities available that are necessary for the receipt and printing of the print@home ticket.

      • 2.3.2.2
        The printed out print@home ticket must be kept carefully until the event and must not, when used, show any damage, soiling or other adverse effects, especially in the area of the machine-readable barcode, which could make its verification on entry impossible or difficult. If the print@home ticket is damaged, soiled or otherwise adversely affected in this way, the buyer has no claim to admission to the event and/or to the reimbursement of the payment made by the ticket buyer.

      • 2.3.2.3
        Every ticket purchased only provides the ticket buyer with one access authorisation. Any reproduction, copying, changing or imitation of the print@home ticket and any electronic dissemination of the corresponding PDF file is expressly forbidden. If the print@home ticket is lost or damaged, however, the ticket buyer may print out the print@home ticket again, although he is aware of the possibility of being refused entry to the event if the circumstances according Fig. 2.3.2.4 exist. The damaged print@home Ticket must be destroyed immediately. If the ticket buyer has already deleted the PDF file at the time of the loss or damage, he can print the ticket out again within the «My Ticketcorner» area or call the Ticketcorner hotline. Ticketcorner will then send the ticket buyer the PDF file again. Ticketcorner reserves the right to limit the number of repeat deliveries. The ticket buyer is aware that it is not possible to block the print@home ticket. In this case too, the provision of Fig. 2.3.2.4 applies.

      • 2.3.2.4
        The event organiser can refuse access to the event, if several print-outs, reproductions, copies or imitations of a print@home ticket are in circulation and a holder of a print-out, copy or imitation of the print@home ticket in question has already been granted access to the event. The event organiser is in particular not obliged to check the identity of the ticket holder with the ticket purchaser or to check the authenticity of the print@home ticket. If a holder of a print@home ticket is turned away from the entry check for this reason, there is no claim to reimbursement of the payment made.

    • 2.3.3 Electronic delivery of Mobile Tickets
      • 2.3.3.1
        Mobile Tickets are delivered after payment has been made by notification to the mobile phone number given by the ticket buyer. Depending on the model of the mobile phone, the Mobile Ticket is displayed in the message in the form of a link or an image. If a Ticketcorner mobile application is used, the Mobile Ticket is displayed within the Ticketcorner mobile application.

      • 2.3.3.2
        The ticket buyer recognises that it is within his own sphere of responsibility and risk to have all the technical facilities that are necessary for the receipt of the Mobile Ticket. The link or image in question must not be deleted. Any reproduction, copying, changing or imitation of the Mobile Ticket and any electronic further dissemination of the Mobile Ticket is expressly forbidden. If access to the ticket is lost or if the mobile phone device is damaged, the ticket buyer can request the Mobile Ticket within the «My Ticketcorner» area online again or have it delivered to him again. Ticketcorner reserves the right to limit the number of repeat deliveries. If the number of permitted deliveries has been used up, the ticket buyer must contact the Ticketcorner hotline. Ticketcorner may allow the Mobile Ticket to be requested again. The ticket buyer is aware that it is not possible to block the print@home ticket. In this case, the provision of Fig 2.3.2.4 applies accordingly.

      • 2.3.3.3
        If the ticket buyer loses the Mobile Ticket following the deletion of a Ticketcorner mobile application, he will receive access to the ticket again as soon as he re-installs the Ticketcorner mobile application. Access to the event will not be allowed without presentation of the Mobile Ticket.

    • 2.3.4 Release of access authorisation on Ticketcards
      If Ticketcards are used (Fig. 2.10) one or more access authorisations are released on a Ticketcard, rather than the tickets being delivered.

  • 2.4 No Onward Sale
    Any trading with purchased tickets, i.e. for business or commercial purposes, is forbidden. Failure to comply can lead to the loss of the service associated with the purchased tickets and to claims for compensation and for return of the profit against the original ticket buyer and those who have bought the tickets. Persons who violate this requirement may be excluded from the purchase of tickets.

  • 2.5 Advertising and Competitions
    The ticket buyer is not allowed, without the express agreement of the organiser beforehand, to use tickets, membership packages and/or Member Tickets in his advertising directed at the general public and/or as prizes in competitions.

  • 2.6 Prices
    • 2.6.1
      The ticket prices accessed through or listed or notified in the sales channels are inclusive of value-added tax (where applicable).

    • 2.6.2
      The sales price displayed in the webshop includes the event organiser’s ticket price plus a service charge, excluding any payment and dispatch charges. The advance sale price at the advanced sales offices includes the event organiser’s ticket price excluding POS handling charges. The fees for the sales channel in question relating to the relevant delivery method and/or payment method are shown in the shopping basket during the ordering process or notified to the ticket buyer.

  • 2.7 Payment
    • 2.7.1 Purchase at advance sales offices
      If the ticket is bought at an advance sales office, the Ticketcorner partner company, as the operator of the advance sales office, determines which payment methods are permitted.

    • 2.7.2 Telephone or online order
      In the event of telephone and online orders, payment is either by charging to the credit card (Eurocard/MasterCard, Visa, American Express) given during the payment process or saved in the «My Ticketcorner» area, Postfinance payment (Postfinance Card, Postfinance E-Finance) or, for ticket buyers resident in Switzerland or the Principality of Liechtenstein, by advance prepayment or instant bank transfer (e-banking). In the case of payment in advance, the payment must be made within 5 working days from the order date, or with e-billing within 2 days from the order date. The determining factor for compliance with the deadline is the date of the payment instruction. It is up to Ticketcorner to decide what forms of payment are permitted and whether/if tickets which are not paid for in time should be released again for sale.

  • 2.8 Return, Reimbursement, Transfer and Exchange
    • 2.8.1 General
      The ticket buyer’s responsible contract partner for the running of the event brokered by Ticketcorner or the provision of the service associated with the ticket is the event organiser in question. The decision as to the possibility of, conditions for and handling of the return, reimbursement or exchange of purchased tickets for events is therefore made solely by the event organiser, and not by Ticketcorner under any circumstances.

    • 2.8.2 Transfer of personalised tickets to another person
      The event organiser decides alone whether and under what conditions personalised tickets can be transferred to another person. If transfer is allowed, only the first buyer can ever have the tickets transferred.

    • 2.8.3 Special conditions if an event is postponed or the venue is changed
      If an event organiser decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organiser to decide whether tickets can be returned, reimbursed or exchanged.

    • 2.8.4 Special conditions for tickets for mountain railway services
      • 2.8.4.1
        In the case of tickets for mountain railway services, it is possible, depending on the applicable tariff and conveyance conditions of the organiser, for there to be a claim, by way of exception, to the return, reimbursement and/or exchange of tickets. The tickets will be returned, reimbursed and/or exchanged solely by the event organiser in question, and not by Ticketcorner under any circumstances.

      • 2.8.4.2
        For some mountain railways, it is possible to buy what are known as selectable day ski tickets. The selectable day ski tickets can be bought in the relevant ski resort and used on any day in the ski season in which the selectable day ski ticket was bought. After the end of the ski season in the relevant ski resort, the selectable day ski tickets expire. The selectable day ski tickets will also expire should the ski season end prematurely in the relevant ski resort due to adverse weather conditions or government decree. Selectable day ski tickets cannot be returned under any circumstances, nor can the total sales price be reimbursed.

    • 2.8.5 Processing of return and reimbursement
      • 2.8.5.1
        If the event organiser agrees to a return and reimbursement of the tickets and handling of this according to this Fig. 2.8.5, the tickets will be returned and reimbursed and the process handled in accordance with the following provisions.

      • 2.8.5.2
        The ticket buyer must return the ticket by no more than 30 days after the event date printed on the ticket to the place where he bought it. Ticketcorner or the ticket outlets will reimburse the ticket price only if there is adequate insurance cover in place via the organiser for the reimbursement of all tickets for the cancelled performance. After 30 days from the date of the event printed on the ticket, or if Ticketcorner or the ticket outlets do not have adequate insurance cover via the organiser for the reimbursement of all tickets for the cancelled performance, ticket buyers must contact the organiser directly. The organiser then determines the return and reimbursement process.

      • 2.8.5.3
        Tickets ordered by telephone or online must be sent to the address notified by Ticketcorner. If payment was made by credit card, Postfinance payment or instant bank transfer, Ticketcorner shall, after receipt of the tickets, credit the credit card or account used with the corresponding amount within four weeks. If payment was made by cash in advance, the amount will be credited to the bank or post office account indicated by the ticket buyer. For this, Ticketcorner requires the following information: bank/post office details (name, town), bank sort code, IBAN, account number and account holder (name, first name).

      • 2.8.5.4
        In the case of print@home and Mobile Tickets, the money is reimbursed automatically to the ticket buyer by a credit to the credit card given when the order was placed (if payment was made by credit card or Postfinance payment) or by a credit to the bank or post office account given by the ticket buyer if payment was by bank transfer following an invoice or instant bank transfer (cf. Fig. 2.8.5.3 for the information required). Any claim for reimbursement is only valid for the ticket buyer recorded in the order and is not transferable.

  • 2.9 Obligations of the Ticket Buyer When Attending the Event
    • 2.9.1
      In buying a ticket or making use of the services of the event organiser, the ticket buyer accepts, in addition to these GTC, the General Terms and Conditions, conditions of use or conditions of contract of the event organiser. These can be obtained from the event organiser in question.

    • 2.9.2
      With the purchase of the ticket, the ticket buyer acknowledges the security, admission, age and other implementing rules of the respective organiser and any regulations for admittance (e.g., vaccination certificate, negative test result, etc.) that may be required by the authorities. The ticket buyer is personally responsible for compliance with these regulations and understands that in case of failure to comply with these regulations the ticket buyer may be excluded from the event or activity without compensation. There is no right of refund for the ticket in this case. The applicable regulations are available from the respective organiser.

    • 2.9.3
      If tickets are issued on a personalised basis, only the person named on the ticket is granted admission to the event. The security personnel are entitled to check this on the spot. The ticket holder must be able to produce proof of identity. If the name on the ticket is not the same as the name on the proof of identity document, or if the name on the ticket is illegible, admission may be refused without replacement and without any right to financial reimbursement.

    • 2.9.4
      With the purchase of tickets for mountain railway services, the ticket buyer agrees to the general tariff and conveyance conditions valid at the time and the regulations for use of the relevant mountain railways and is aware that, in the event of a violation, the organiser can withhold the purchased service without compensation. The applicable tariff and conveyance conditions and the regulations for use can be obtained from the relevant organiser or via the following link: https://ski.ticketcorner.ch/campaign/agb-skigebiete.

  • 2.10 Ticketcards
    • 2.10.1
      With some events, ticket buyers can, when ordering, waive the delivery of the tickets and instead have the access authorisation(s) released on their Ticketcard (Fig. 2.3.4). Only the Ticketcards specified by Ticketcorner and displayed in the webshop in question can be used as ticket media.

    • 2.10.2
      Ticketcards are issued by Ticketcorner or by partner companies. The Ticketcorner Entry Card and the Ticketcorner Skicard are the Ticketcards issued by Ticketcorner. Ticketcorner determines the price of the Ticketcorner Entry Card / Ticketcorner Skicard. The contract for the purchase of the Ticketcorner Entry Card / Ticketcorner Skicard only comes about with the express acceptance of the ticket buyer’s order by Ticketcorner. The benefit and risk are transferred to the ticket buyer when the Ticketcorner Entry Card / Ticketcorner Skicard is dispatched at the registered offices of Ticketcorner (Art. 74 Para. 2 Fig. 2 OR). If a Ticketcard of one of Ticketcorner’s partner companies is ordered, the GTCs of the partner company also apply.

    • 2.10.3
      After a Ticketcard issued by Ticketcorner or a partner company has expired, the release of access authorisations is no longer possible. However, the access authorisation for events that have already been booked remains valid. The holder of the Ticketcard is obliged to use the card carefully, solely for personal use and in accordance with the provisions of these GTC and, in the case of Ticketcards issued by partner companies, according to the conditions of the partner company. In the event of the loss of Ticketcards on which tickets for upcoming events have been booked, it is up to the member to apply to Ticketcorner for a replacement. Ticketcorner expressly reserves the right of replacement.

    • 2.10.4
      The purchase of mountain railway services is only possible in combination with an RFID (Radio Frequency Identification) data medium (called «RFID entry card» in the following) issued by Ticketcorner or a partner company. The Ticketcorner Skicard is an RFID entry card of this type. The ticket buyer undertakes to register the RFID entry card and, in doing so, to provide the information necessary for the purchase of mountain railway services (personal data) completely and truthfully. Any changes in this information must be notified to Ticketcorner immediately. The ticket buyer purchases a personal mountain railway service for the RFID entry card. Information about the service purchased and the number of the RFID entry card are forwarded to the mountain railway. The ticket buyer is granted access to the mountain railway for the personal service through the use of the RFID entry card in the mountain railway’s access system. It is not possible to purchase mountain railway services without an RFID entry card approved by Ticketcorner.

  • 2.11 Vouchers
    • 2.11.1
      Ticket buyers can also buy vouchers from certain event organisers via the sales channels. In this, Ticketcorner solely facilitates the conclusion of a contract directly between the ticket buyer and the event organiser. The contract for the sale of vouchers is solely between the ticket buyer and the event organiser. The event organiser’s terms and conditions apply for the use and validity of the vouchers.

    • 2.11.2
      Ticketcorner takes no responsibility for the matters of if, when and to what extent the event organiser’s services can be purchased using a voucher. In this respect, Ticketcorner does not accept any liability or offer any guarantee. In particular, the return of vouchers or the reimbursement of the gross selling price applicable at Ticketcorner and/or Ticketcorner advance sales offices due to non-fulfilment of the promise of service by the event organiser and/or bankruptcy of the event organised is excluded completely. If bankruptcy proceedings are started in respect of an event organiser, buyers of vouchers can only submit any claims in this respect to the competent bankruptcy office.

  • 2.12 Skipoints
    • 2.12.1 Eligibility
      Skipoints can be collected free of charge by making purchases in the Ticketcorner Ski App or ski ticket web shop. Skipoints can be redeemed for vouchers and discounts, which in turn can be used with any of the partners which are included in the Skipoints scheme at the time. The current list of partners and their respective terms and conditions can be found at ticketcorner.ch/skipoints. Partners are selected at the sole discretion of Ticketcorner. Customers are not entitled to redeem their points with any specific partner or for any specific voucher or discount. Customers are entitled to receive one Skipoint for every Swiss franc they spend in the Ticketcorner Ski App or ski ticket web shop. As a result, customers are not entitled to receive Skipoints for purchases made using prepaid means of payment, such as vouchers. Skipoints will be added to the customer’s account automatically when a purchase is made in the Ticketcorner Ski App or ski ticket web shop. The customer’s current points balance is displayed in their account.

    • 2.12.2 Validity
      Ticketcorner will send a mailing once a year, at a time to be determined by Ticketcorner, containing all the latest information about the Skipoints bonus programme and a range of options for customers to redeem their points. All Skipoints collected up to the point at which the mailing is sent are valid immediately after the customer has made their purchase and will expire one year after the mailing dispatch date. The full range of options regarding the use of vouchers and discounts can be found by consulting the respective partner’s terms and conditions at ticketcorner.ch/skipoints. Customers are not entitled to receive compensation for any Skipoints which have not been redeemed. Ticketcorner reserves the right to change or cancel the Skipoints bonus programme at any time.

    • 2.12.3 Cancellation
      By redeeming Skipoints, customers forfeit any right of cancellation (see Section 2.8.4.1 of the Ticketcorner GTC) regarding the original purchase with which said Skipoints were collected. Ticketcorner reserves the right to annul any wrongfully collected Skipoints at any time without providing compensation. Wrongfully collected points include all points credited to a customer’s account in a manner which contravenes the process described in these GTC.

  • 3.1 Services
    Ticketcorner provides Businesses with an aid for implementing the statutory contact tracing provisions. Responsibility for adhering to the statutory requirements lies exclusively with the individual Businesses.

  • 3.2 Management of contact details
    Users are obliged to provide full and correct information on themselves and their contact details. Users are obliged to keep this information up to date (hereinafter referred to as the «User Account») and to ensure that they can be contacted at the address provided.

  • 4.1 Services
    The specific other services made available by the Businesses are shown in the mobile application concerned.

  • 4.2 Conclusion of contract
    Ticketcorner allows for contracts for other services, e.g. reservations, to be concluded directly between Businesses and Users. The contract for these services that is concluded directly is established exclusively between the Business and the User on the basis of these GTC and the conditions and GTC of the Business. By making use of the services provided by the Business, the User accepts not only these GTC, but also the GTC, terms and conditions of use or contractual terms and conditions of the Business. These can be obtained from the Business concerned.
    The option of making a reservation or registering for a waiting list is merely considered an invitation to submit an offer for the User. Users make their binding offer to the Business when they confirm the reservation or registration for a waiting list.

  • 4.3 Order confirmation
    Users are notified as to whether their reservation or registration is accepted or rejected by the Business via a push notification in the mobile application.

  • The ticket buyer and the User have the following responsibilities:
    • The ticket buyer and the User are responsible for the Internet connection required to use Ticketcorner’s services.
    • If the ticket buyer and the User use a mobile application, they are responsible for ensuring that they use the latest version of the mobile application.
    • The ticket buyer and the User are responsible for adhering to state-of-the-art security standards.
    • Login details and passwords must be kept secret. The ticket buyer and the User are responsible for any use of the login details and passwords and for all actions taken in connection with the use of the online account and the User Account. If an unauthorised third party nevertheless gains access, or could have gained access, to the login details, including passwords, for the online account and the User Account, the ticket buyer and the User must inform Ticketcorner without delay.
    • The ticket buyer and the User may only use Ticketcorner’s services to the extent permitted by law.
    • The ticket buyer and the User must refrain from doing anything that hinders, or has the potential to hinder, the operation of the web shops, mobile applications or websites.


  • If the ticket buyer and/or the User breach(es) these GTC, then Ticketcorner has the right to block the services in question and/or access to the online account and/or User Account temporarily or permanently.

  • 7.1
    Ticketcorner provides its services within the scope of its operating resources and the foreseeable requirements carefully and expertly, unless Ticketcorner is prevented in doing so by circumstances for which it is not to blame.

  • 7.2
    The ticket buyer and the User are aware that Ticketcorner uses the Internet/communication networks to provide its services. In particular, because of technical faults, operating faults or faults or interruptions in communication networks and through the breakdown of IT infrastructures, the call centre lines or other parts of the infrastructure used to provide the service, there may be temporary disruptions or interruptions in the provision of services by Ticketcorner. Ticketcorner therefore gives no guarantee that its services will be available without interruption and without error.

  • 8.1 Ticketcorner’s liability
    • 8.1.1
      In the event that it breaches its own contractual obligations under these GTC, Ticketcorner has unlimited liability vis-à-vis the ticket buyer and/or the User for direct and substantiated damage caused by Ticketcorner as a result of the latter’s unlawful intent or gross negligence.

    • 8.1.2
      Liability for minor negligence and for indirect damages or consequential damages is expressly excluded. The term «consequential damage» includes, in particular, lost profit, reputational damage and data loss due to temporary restrictions or interruptions affecting the availability of Ticketcorner’s services, as well as due to outages affecting distribution channels, transmission errors, to tickets, reservations and registrations for waiting lists, as well as Ticketcorner Entry Cards, that were not delivered on time, for incorrect price or service information and for errors in booking confirmations. Any liability on the part of Ticketcorner for content on websites of event organisers and other third parties that refer to Ticketcorner’s web shops, mobile applications and websites or to which Ticketcorner’s web shops, mobile applications and websites refer is also excluded.

    • 8.1.3
      The risks of the abuse or loss of the Ticketcorner Live Club Membercard or a Ticketcard (Fig. 2.10) remain solely with the holder of the Ticketcard. In the event of the loss or withdrawal of the Membercard or Ticketcard, Ticketcorner accepts no liability for the access authorisations released on the Ticketcard or Membercard. In the case of technical faults and operational breakdowns that prevent the booking of Live Club offers or the use of the Membercard or Ticketcard, the member has no claim to compensation. If the Live Club membership is refused or withdrawn, no claims for compensation can be made and no requests for the reimbursement of membership fees will be accepted.
      In cases involving technical faults and operational failures that make ticket purchases, check-ins or check-outs for contact tracing purposes or registrations or reservations impossible, neither the ticket buyer nor the User will be entitled to claim damages.

    • 8.1.4
      Ticketcorner cannot check the completeness, correctness and legality of the tickets and organiser services sold by Ticketcorner in the name of and on behalf of the event organiser and is not responsible therefor.

    • 8.1.5
      Ticketcorner also cannot check whether the event organiser correctly and completely fulfils his service obligations arising from or in connection with the contract between it and the ticket buyer in question. Similarly, Ticketcorner is also unable to check whether the Business meets its performance obligations under, or in connection with, the agreement between the Business and the User in question correctly and in full.
      Contractual violations such as, in particular, defective organisation or running of the event, cancellation of events contrary to the contract, poor quality of services and violation of the obligations of the ticket buyer when attending the event are the sole liability of the event organiser or the ticket buyer, and not of Ticketcorner under any circumstances. This exclusion of liability also applies for quasi-contractual and non-contractual claims arising in association with the execution of the contract, especially for the running of the event and/or the use of organiser services, between the ticket buyer and the event organiser. This exclusion of liability also applies to any quasi-contractual and extra-contractual claims arising from the performance of the contract concluded between the Business and the User.

    • 8.1.6
      The above exclusions and limitations of Ticketcorner’s liability do not apply in the event of the culpable death, physical injury or harm to health caused directly by Ticketcorner or in the case of mandatory statutory provisions, including the provisions of the Product Liability Act.

  • 8.2 Liability of the Ticket Buyer
    • 8.2.1
      The ticket buyer is liable to Ticketcorner without restriction for direct and proven damage caused by illegal intent or gross negligence. The ticket buyer’s liability to Ticketcorner for minor negligence is excluded.

    • 8.2.2
      The ticket buyer is obliged to reimburse Ticketcorner for any expenditure caused in connection with the unauthorised use or the misuse of the ticket buyer’s password and/or with the careless, unauthorised or abusive use of the Membercard or Ticketcard (Fig. 2.10). The buyer of print@home or Mobile Tickets is, moreover, obliged to compensate the event organiser or Ticketcorner for any damage caused in connection with the unauthorised use of additional or changed print-outs, reproductions, copies or imitations.

  • 8.3 User’s liability

    The User will indemnify Ticketcorner in full against all third-party claims that arise from the use of Ticketcorner’s services or could arise from breaches of these GTC on the part of the User.



  • The web shops, the mobile applications and all Ticketcorner content that is available via the web shops, the mobile applications or the websites (hereinafter referred to as «Content») is protected by copyright and, unless otherwise stated, belongs wholly and exclusively to Ticketcorner. The web shops, the mobile applications and the websites may display information on intellectual property rights and rights of use of third parties. This information must be adhered to by both the ticket buyer and the User. The reproduction (either in full or in part), dissemination, transmission (electronically or using other means), modification, linking or use of the Content for public or commercial purposes is prohibited without Ticketcorner’s prior written consent.
    The ticket buyer and the User are, in any event, prohibited from using the web shops, the mobile applications or the websites to develop other services and from altering, translating, reproducing or decompiling the source code or analysing its functions, unless this has to be permitted by law as a mandatory requirement.

  • 10.1
    The place of fulfilment for the services provided by Ticketcorner including the delivery of tickets is the registered office of Ticketcorner.

  • 10.2
    The ticket buyer waives the right to offset claims against Ticketcorner.

  • 10.3
    Ticketcorner reserves the right to amend these GTC at any time. Any changes will be made accessible on Ticketcorner’s website/in the mobile applications and will come into force at the time of posting.

  • 10.4
    If one or more provisions of these GTC are or become ineffective or unenforceable, either in full or in part, this will not affect the effectiveness or enforceability of the remaining provisions of these GTC, the purchase of the ticket or the use of the contact tracing and/or other services. In such case, the parties will replace the invalid or unfeasible provision by a provision that is valid and feasible and that comes as close as possible to the commercial purpose of the provision to be replaced. The same applies correspondingly in the event that there is an omission in these GTC.

  • 10.5
    Swiss law applies exclusively to these GTC and any disputes arising under, or in connection with, the relationship between Ticketcorner and the ticket buyer, or between Ticketcorner and the User, excluding the rules of conflict of laws and the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG).

  • 10.6
    The exclusive place of jurisdiction for any disputes between Ticketcorner and the ticket buyer, or between Ticketcorner and the User, is the registered office of Ticketcorner. Ticketcorner is, however, entitled to bring action in the place where the Ticketcorner or the User is domiciled.

Rümlang, June 2021