This data protection statement provides you with information what personal data Ticketcorner AG («Ticketcorner», «we», «us») collects from you and how and for what purposes it processes them. It applies to all personal data collected upon visiting the websites ticketcorner.ch, fansale.ch, ski.ticketcorner.ch, mrp.ticketcorner.ch, ticketcorner-light.ch, live-club.ch, starzone.ch, as well as the partner websites provided by Ticketcorner, including personal data collected in the context of the chat functionality offered (hereinafter collectively referred to as «websites»), and in the context of the apps (websites and apps hereinafter collectively referred to as «digital platforms»).
We process your personal information in accordance with any applicable legal provisions regarding the protection of personal data, in particular the Swiss Federal Data Protection Act (DSG) and the EU General Data Protection Regulation (EU GDPR).
The terminology used in Swiss data protection law and the EU GDPR (e.g. personal data/personal information; processing/handling) is used consistently throughout this data protection declaration. In each specific case, these terms are to be understood in accordance with any relevant legal regulations.
The Swiss Data Protection Act (DSG) does not generally require that a legal basis for data processing be provided. If any stipulations are mentioned without explicit reference to the DSG, the legal basis for any processing of data shall thus be in accordance with the EU GDPR.
The ticket purchaser acknowledges that this data protection statement has been translated from the German version. In any cases of conflicts between this translated version and the German original version, the German version will be considered.Unless specified otherwise in this data protection statement, the controller for the collection, processing and use of your personal data is:
Ticketcorner AG
Riedmatt-Center
8153 Rümlang
Switzerland
Phone: 0900 800 800 (CHF 1.19/min. - Mon–Fri 8:00am–5:00pm)
E-Mail: dataprotection@ticketcorner.ch
Website: www.ticketcorner.ch
Representatives in the EU:
CTS EVENTIM AG & Co. KGaA
Contrescarpe 75-A
28195 Bremen
E-Mail: kundenservice@eventim.de
We use personal data in order to provide functional digital platforms and render our content and services. Ticketcorner treats personal information with confidence, care and for the given purpose. In doing so, we adhere to the relevant requirements of the applicable data protection legislation.
When you visit our digital platforms, the browser and apps used on your computer or mobile end device automatically transmit information to our website servers for processing.
1. When you access our digital platforms, we process your personal data that is technically necessary for us to provide you with our websites and apps. This includes ensuring the stability and security of your visit to our websites and apps. We process the following personal data for this purpose:
2. In order to identify and defend against threats (bot defence, DDoS attacks) and to deliver and accelerate online applications, we utilise the services of Akamai Technologies GmbH, Parkring 20-22, 85748 Garching, Germany. Akamai processes the IP address of your end device. Akamai uses this information on our behalf to prevent technical threats to our Website and to ensure a high level of availability of our Website. The IP address is generally transmitted to servers of Akamai in the USA, where it is processed. This data is transmitted based on standard EU contractual clauses.
3. We utilise Google reCaptcha on our Websites. reCaptcha is a service offered by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) and serves to prevent the misuse of automated entries in web forms and consequently protect the technical systems of the host.
When you call up one of our Websites in which reCaptcha is integrated, a connection is established to Google’s servers. A reCaptcha cookie is set. Your IP address will be transmitted to Google.
In addition, reCaptcha collects the following data through «fingerprinting»:
4. We process your personal data based on our legitimate interest in making the Websites available to you and ensuring IT security for you when you visit our Websites (Art. 6 para. 1 lit. f EU GDPR).
1. When you visit our digital platforms, we may analyse and document how you use them, such as the number of website visits, your browsing behaviour on our websites, which events and sections of our website you show interest in and, if you buy a ticket from us, your order and shopping cart data. We also aggregate this data in order to be able to engage in activities such as analysing the number of website and app visitors and their origin. We process the following personal data for this purpose:
2. For app versions 4.17 (iOS)/3.21.1 (Android) and earlier, we process your personal data based on our legitimate interest in conducting such analysis in order to enhance our app, products and services. We also process your data based on our legitimate interest in preventing fraud (Art. 6 para. 1 lit. f EU GDPR).
For app versions 4.18 (iOS)/3.22.1 (Android) and later, we process your personal data on the basis of your (Art. 6 para. 1 lit. a EU GDPR) and our legitimate interest in preventing fraud (Art. 6 para. 1 lit. f EU GDPR).
We process your personal data for the websites on the basis of your consent (Art. 6 para. 1 lit. a EU GDPR).
If you wish to withdraw your consent, please use the following opt-out option:
3. For analysis purposes, we use Google Analytics 360, a web analytics service offered by Google Ireland Ltd («Google»), on our digital platforms.
Google Analytics 360 uses cookies and similar technologies to analyse the usage of our digital platforms. The usage information generated in this way is typically transmitted via a Google Analytics 360 server operated by us in Europe, with the data then sent to and retained in the USA. This data is transmitted based on standard EU contractual clauses. You can find more information here: https://business.safety.google/adsprocessorterms/sccs/p2p-intra-group/
Before transmitting your IP address to a Google Analytics 360 server, we typically truncate it on our server. If your location falls within the European Union or other signatory states to the Agreement on the European Economic Area, this function will reduce the length of your IP address.
On behalf of Ticketcorner, Google Analytics 360 uses this information for the purpose of evaluating the use of our digital platforms, compiling reports on Website activity and providing other services relating to use and Internet usage to Ticketcorner.
Further information on the terms of use and data protection of Google Analytics 360 can be found at:
For the websites:: https://support.google.com/analytics/answer/6004245
For the apps: https://support.google.com/analytics/answer/12017362
4. In order to provide you with new features and content, we use cookies to determine your association with a variant of the optimisation test. Such cookies are linked to a pseudonymous ID, which allows us to fulfil our contractual obligations and provide you with the website (Art. 6 para. 1 lit. b EU GDPR). If you grant us permission, we will use this information to evaluate your usage of our websites and compile reports on the optimisation test and the associated website activities. We process your personal data for this purpose on the basis of your consent (Art. 6 para. 1 lit. a EU GDPR).
5. We use a user experience analytics tool from Hotjar Ltd. to better understand the needs of our users and to optimise our websites’ services while improving the overall user experience. This tool works with cookies and other technologies to collect data about the behaviour of our users and their end devices. To this end, we process the following personal data:
6. We also use the analytics service Adjust.io to analyse the use of our apps. If you wish to object to data processing by Adjust.io, please use the opt-out option specified in section 3.1.2 item 2.
7. We rely on anonymised crash reports to investigate any errors in our app and to make improvements. For this purpose, we use Firebase Crashlytics, a service provided by Google Ireland Ltd. You can find more details about this service at https://try.crashlytics.com/terms/privacy-policy.pdf. In the event of a crash, your personal data is transferred to the USA (status of the app at the time of the crash, installation UU ID, crash trace, manufacturer and operating system of the mobile phone, last log message). This data is transmitted based on standard EU contractual clauses.
8. To object to data processing by the above-mentioned analysis provider, please use the opt-out option provided in section 3.1.2 item 2.
1. When you visit our digital platforms, we analyse and document your user behaviour in order to display personalised recommendations to you based on this data. We process the following personal data for this purpose:
2. To display personalised recommendations on our digital platforms, we use cookies that make it possible for us to analyse and process the use of our websites. You can prevent the collection of the data generated by the cookie and related to your use of the digital platform (including your IP address) as well as the processing of this data by using the opt-out option in section 3.1.2 point 2.
We utilise an IP anonymisation function on our Websites. This means that IP addresses are processed in a truncated form. This makes it impossible to relate the data directly to a specific person.
3. To receive location-based event recommendations in the app, simply enable this feature and choose the respective location(s) in the «Locations» section of the app settings. We process your current position to display personalised advertisements. Your personal data is processed based on your consent, which is given when you choose the «Locations» feature.
4. Ticketcorner uses the Frosmo platform, which collects data about its Website visitors in order to target them with tailored content that meets their needs and interests. To collect data, Frosmo employs various technologies, including browser cookies. By default, the Frosmo platform does not collect any personal data that makes it possible to identify an individual person. Frosmo never collects visitor data for its own purposes or for the purpose of selling it to third parties.
1. When you visit our digital platforms, we process your personal data for advertising activities in the form of remarketing and display advertising, as well as by using social media plug-ins for social media ads.
2. We conduct various marketing campaigns using tags (pixels) and cookies from our retargeting providers as part of display advertising. When you use our digital platforms, tags and cookies are set and associated with products you have accessed or purchased. This allows us to show you personalised advertisements for Ticketcorner products. In addition, we display banner ads to Facebook, Instagram and Tiktok users who have a profile that is similar to existing customers and users of our digital platforms. We process the following for this purpose:
3. Once you have purchased a ticket from us, a cookie is set by Google Ads, Google Analytics 360, Microsoft Ads and Bing. This cookie allows us to show you individual recommendations for Ticketcorner products and services based on your purchase when you enter the corresponding search terms in Internet search engines after your purchase (search engine marketing). Your personal data is processed for this purpose. The processing is based on your consent (Art. 6 para. 1 lit. a EU GDPR).
If you would like to object to the data processing by Google Ads, Google Analytics 360, Microsoft Ads and Bing, please use the opt-out option in section 3.1.2 point 2.
In connection with the use of of Google Ads, Google Analytics 360, Microsoft Ads and Bing, your personal data is transmitted to the USA. This data is transmitted based on standard EU contractual clauses.
Please refer to the relevant privacy information for more details on data processing by Google Ads and Microsoft Ads:
4. We place advertisements, so-called social media ads, on the social networks and apps of Meta such as Facebook, Instagram and Messenger. If you have a user account in these social networks and consent to the display of advertising via your user account settings in the social network, you will be shown relevant recommendations on our products and services when using the social network. The recommendations are generated based on your interests stored in your public profile on Facebook or Instagram (e.g. «likes» of artists). We process your public profile data for this purpose. We show you individual advertisements based on the interests stored in your public profile (e.g. «likes» of artists). In particular, we process
5. Cross-website advertising via third-party providers
For our websites, we use the technology of The ADEX GmbH, Berlin, to collect information about how you use our websites and to provide this information to third parties for the purpose of displaying usage-based advertising. We use cookies for this purpose. We process your personal data based on your consent (Art. 6 para. 1 lit. a EU GDPR).
You can prevent the collection of the data generated by the cookie and related to your use of the Websites as well as the processing of this data by using the opt-out option in section 3.1.2 point 2.
6. In order to be able to show suitable recommendations for products and services on Google advertising platforms (e.g. YouTube, Google Search or Google Display Network) and Meta social networks (e.g. Facebook, Instagram) to you and users who are similar to you in their purchasing behaviour, your encrypted email address may be forwarded to these networks after you have registered for Ticketcorner News. Your e-mail address is encrypted using the SHA-256 hashing process and transmitted to the USA for this purpose. This data is transmitted based on standard EU contractual clauses.
The data is transmitted regardless of whether you have a user account with Google or Meta. Once the hashed data (matching) has been compared with the hashed user data on Google or Meta, Google or Meta deletes the transmitted data. This ensures that e-mail addresses of people who are not registered as users on Google or Meta are not available to Google or Meta outside of this data comparison.
Refer to the privacy information of Google or Meta for more details on data processing:
Meta: https://www.facebook.com/privacy/explanation
Google: https://policies.google.com/privacy?hl=en
We process your personal data based on your consent (Art. 6 para. 1 lit. a EU GDPR).
1. When you use our digital platforms, cookies are stored on your end device. Cookies are small text files that are stored on your hard drive or in the device memory of your mobile end device and assigned to the browser or app you are using. Cookies are used to provide specific information to the organisation that sets the cookie. Cookies also contain personal data. This allows us to design our digital platforms in a more user-friendly and effective way. Cookies cannot execute programs or transfer viruses to your computer.
2. The cookie information (see section 10) applies to the use of cookies on our digital platforms.
3. If you grant your consent for us to store specific or all cookies on your end device, a corresponding consent ID will be generated and stored. The processing is based on the legal obligation of the controller (Art. 6 para. 1 lit. c EU GDPR).
1. When you visit our websites, you can use appropriate map services to check the locations of venues and immerse yourself in the atmosphere of events and artists by watching videos and listening to music samples. To offer you these features, we incorporate third-party content into our online services. To show you the content, the third parties responsible for providing the content process your IP address and send it to their servers, which could be located in the USA. This data is transmitted based on standard EU contractual clauses. Cookies are also set, and other technical information (such as browser type and the longitude and latitude of your location) is processed.
2. This processing is based on your consent (Art. 6 para. 1 lit. c EU GDPR). Cookies for displaying maps and audio-visual content will only be loaded and your data will only be transferred to third parties after you have provided your consent to this processing. If you wish to withdraw your consent, please use the opt-out option in section 3.1.2 point 2.
3. A more detailed description of the services and how your data is processed can be found below:
1. To set up a customer account, for ticket sales registration and registration as a member of the Ticketcorner Live Club, we need some of your contact details from you such as first name, surname, address, e-mail address and telephone number. With new registrations, we collect master data (name, address), contact data (e-mail address) as well as access data (user name and password). If you enter your date of birth when you register, we will send you a birthday e-mail. Mandatory fields are marked accordingly in the input screen.
We process your personal data to allow you to create and use your customer account and to purchase tickets. Based on our legitimate interest, we also process your personal data to keep you informed about our products and services and for verification purposes when you change personal data in your customer account (Art. 6 para. 1 lit. f EU GDPR).
2. You can have your customer account or erased at any time using the contact details referred to in point 1, without incurring any costs other than the transmission costs according to the basic rates. The termination of your Ticketcorner Live Club membership is subject to the Ticketcorner Live Club Member Terms and Conditions.
After erasing your customer account or terminating your membership in the Ticketcorner Live Club, we will then erase your personal data stored, as far as we do not have to store them for the execution of orders or due to legal retention obligations.
We offer the option of using your OneLog account to register for the Blick+ ticket shop. To do so, you should use your existing OneLog account, the Swiss media login. The OneLog privacy policy applies within this context: https://onelog.ch/privacy-policy/
If you use your OneLog account to register for the Blick+ ticket shop, the following personal data will be transmitted to Ticketcorner with your consent (Art. 6 para. 1 lit. f EU GDPR):
To assist you in creating a customer account and logging in later, we offer you the option of registering with your Facebook login details. We also allow you to register on the ski platform (ski.ticketcorner.ch, mrp.ticketcorner.ch) using your Google login data or your Apple login data. You need a user account with the respective provider Facebook, Google or Apple to do this. To this extent, the terms of use and privacy of Facebook , Google and Apple apply (see the links below).
When you click the respective button of the login provider (Facebook, Google or Apple) when registering, a new window opens with input screens for your Facebook, Google or Apple login data. By entering your Facebook login details, you consent to us accessing your public Facebook profile. The authentication process is carried out directly with Facebook, Google or Apple. We cannot access the password entered during the authentication process with Facebook, Google or Apple. Your data will be returned according to your privacy settings on Facebook, Google or Apple.
After successful authentication, your user account with Facebook, Google or Apple and our customer account are linked. You can then use our customer account without having to register separately on our Websites.
If you register using your login data from Facebook, Google or Apple in our online customer portal, we process your first and last name and your e-mail address. We only use your Facebook, Google or Apple login data for your registration if you choose to let us do so. We process your personal data based on your consent (Art. 6 para. 1 lit. f EU GDPR).
For more information on your registration with your Facebook, Google or Apple login data, please refer to the terms of use and privacy guidelines of the respective providers:
Facebook:
Service provider: Meta Platforms Irland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland
https://de-de.facebook.com/legal/terms/update
https://www.facebook.com/privacy/explanation
Google:
Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland
https://policies.google.com/privacy
Apple:
Service provider: Apple Inc., Infinite Loop, Cupertino, CA 95014, USA
https://www.apple.com/legal/privacy/en-ww/
We use Firebase Authentication on the ski platform (ski.ticketcorner.ch, mrp.ticketcorner.ch) to connect the login providers Facebook, Google and Apple. Firebase Authentication is a login and authentication service provided by Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin 4, Ireland. To streamline the login and authentication process, Firebase Authentication can use third-party identity services and store the information on their platform. Firebase Authentication therefore acts as an intermediary between the data collection, third parties and us. Firebase Authentication stores the collected data, on our behalf, as a processor so that we can use and process it. You can find more information on privacy in Google’s privacy policy:
https://policies.google.com/privacy
1. When you purchase a ticket on our digital platforms, at our ticket agencies or via our ticket hotlines, we process the personal data you provide during the purchasing process (such as your first name, surname, address, delivery address, email address, billing and payment details) in order to fulfil our contractual obligations towards you (Art. 6 para. 1 lit. b EU GDPR).
To make it easier for you to buy tickets in the future, we save your preferred payment method in your customer account.
2. If you purchase a ticket for another person (third party), we process the personal data of the third party that you have provided (name and contact details, if applicable) for ticket personalisation and, if applicable, for sending the ticket to the third party on the basis of our contractual obligations (Art. 6 para. 1 lit. b EU GDPR). If you provide personal data of a third party when purchasing tickets, please ensure that you have adequately informed the third party about the processing of their data by Ticketcorner and that you are authorised to provide the data.
3. When issuing personalised tickets, we may also process highly sensitive personal data, such as your health data, provided that you have submitted the relevant information when purchasing a ticket or at admission control and have given us permission to process this data. This includes, for example, indicating that you are a wheelchair user, have an allergy or intolerance to food or a severe disability. We process this data for purposes such as providing you with special price categories, access to an event and special seating during the event. We may also use passport photos to create personalised ski tickets. The processing of your data is based on your consent (Art. 6 para. 1 lit. a EU GDPR).
4. If you receive and accept a digital ticket (Ticketcorner.Pass) from a third party by forwarding it, we process your personal data to perform our contractual obligations (Art. 6 para. 1 lit. b EU GDPR).
5. In situations where there is a particularly high number of visitors, you may be directed to a virtual queue if you are purchasing a ticket through the ticket shop on our digital platforms. Such queues prevent our digital platforms from being overwhelmed. Queue-it ApS processes your IP address and potentially your browser data, such as your user agent, to establish your position in the queue and authorize your ticket purchase at the appropriate time. This processing is based on our legitimate interest in providing our websites in a secure and efficient manner (Art. 6 para. 1 lit. b EU GDPR).
6. When you use ticket sales registration, we may authenticate your registration to give all fans fair access to high-demand presales. This process serves to exclude commercial buyers in particular from participating in presales. To verify that you meet the requirements for fair ticket purchase and thus for participation in the presale, we match your individual personal information from your customer account with your ticket sales registration. This may include your name and e-mail address, allowing us to ensure that you have only registered once for the relevant presale. You will receive all information on ticket sales registration in the newsletter (see section 3.10). We process your personal data in order to fulfil our contractual obligations (Art. 6 para. 1 lit. b EU GDPR).
7. We may also use your personal data to check compliance with sales specifications and thus to combat fraud on the basis of our legitimate interest (Art. 6 para. 1 lit. f EU GDPR).
8. The erasure of these data takes place after expiry of the statutory storage periods. Any data associated with a customer account (see below) will be stored as long as this account exists.
1. As a private individual, you can offer and purchase tickets and related services from Ticketcorner via our ticket exchange fanSALE (available at www.fanSALE.ch). We process your personal data in your capacity as buyer or seller of a ticket for the purpose of initiating, executing and handling the contract (Art. 6 para. 1 lit. b EU GDPR).
2. If you provide the delivery address of another person (third party) when purchasing a ticket on fanSALE, we process the contact details of this third party for the purpose of processing the contract (Art. 6 para. 1 lit. b EU GDPR). In this constellation, you ensure that you have adequately informed the third party about the processing of their data at Ticketcorner and that you are authorised to provide the data.
If you have started an order process in our ticket shop on our digital platforms but have not yet completed it, we will send you a reminder email to the email address or push notifications stored in your customer account about the purchase process you have started. You can complete this purchase process by logging into your customer account on our digital platforms.
We collect and store your personal data to identify shopping carts that have not been finalised. The collection and storage of your personal data is based on your consent (Art. 6 para. 1 lit. a EU GDPR). If you wish to withdraw your consent, please use the opt-out option in section 3.1.2 point 2.
As part of our marketing efforts, we use your personal data to send reminders regarding purchase transactions that you have not yet completed. If you have not yet purchased a ticket from us, we process your data on the basis of your consent (Art. 6 para. 1 lit. a EU GDPR). If you previously bought a ticket from us, we will use the personal information you provided during the ordering process based on our legitimate interest in engaging in marketing efforts (Art. 6 para. 1 lit. f EU GDPR).
We regularly invite our customers to participate in customer surveys in order to continuously improve our products and services and tailor them to your needs. We use the data that you provided in the purchase process to contact you. process to contact you.
We process your personal data based on our legitimate interest in improving our products and services (Art. 6 para. 1 lit. f EU GDPR).
If you receive our customer surveys, we analyse and document whether you open the surveys and how you interact with them. We process your personal data on the basis of our legitimate interest in designing our customer surveys to meet your needs (Art. 6 para. 1 lit. f EU GDPR).
If your order is cancelled, we will process your personal data in order to fulfil our contractual obligations (Art. 6 para. 1 lit. b EU GDPR).
If you did not buy your ticket from us yourself, but received it as a gift from the purchaser, for example, and now send in the ticket due to a cancellation or postponement of the event, we will process the data that you have provided to us as a different sender in an informal manner or via the form on our Website. We process your personal data for the purpose of returning your ticket and providing you with a refund on the basis of contract fulfilment (Art. 6 para. 1 lit. b EU GDPR).
If you have provided sensitive personal data concerning yourself or a third party when purchasing a ticket, we will process this data for the purpose of refunding the ticket based on your consent (Art. 6 para. 1 lit. a EU GDPR).
You can register for our newsletter on our websites. If you would like to be informed as soon as event dates for your favourite artists and events are set, you can sign up for our ticket alert or our waiting list and, if necessary, use a pre-sale registration.
If you have created a customer account and given your consent, we will send you information about artists, places and events that you have marked as your favourites or in your watchlist. We use the newsletter, the ticket alerts for favourites and the watchlist as well as the waiting list newsletter to inform you and advertise products and services, possibly also in a personalised manner. We process your personal data for marketing purposes based on your consent (Art. 6 para. 1 lit. a EU GDPR).
To register for our newsletter and ticket alarm, the data requested in the registration process and your language setting are required. Newsletter and ticket alarm registrations are logged. After registration, you will receive a message to your e-mail address asking you to confirm the subscription («double opt-in»). This is necessary so that third parties cannot register with your e-mail address.
If you receive our newsletters, we analyse and document whether you open the newsletters and how you make use of them. We process your personal data on the basis of our legitimate interest in designing our newsletters and mailings to meet your needs and to improve the reach of our marketing efforts (Art. 6 para. 1 lit. f EU GDPR).
You can cancel your newsletter or ticket alarm subscriptions at any time using the contact details referred to in point 1 or revoke your consent to receiving a newsletter or ticket alarm at any time and thus unsubscribe from the newsletter without incurring any costs other than the transmission costs according to the basic rates.
You will also find an unsubscribe link in every newsletter.
We store the registration details as long as they are needed for the sending of the ticket alarm or newsletters. The registration logging and the e-mail address are stored as long as there is an interest in having the proof of the originally given consent.
If you have registered a customer account in any of our apps, expressed interest by «liking» one or more artists and provided us with your consent, we will send you personalised event information for these artist(s) in the form of push notifications.
Your consent is required as the legal basis for sending newsletters, ticket alerts and push notifications (Art. 6 para. 1 lit. a EU GDPR). The legal basis for recording your registration is our legitimate interest in proving that the dispatch was carried out with your consent (Art. 6 para. 1 lit. f EU GDPR).
If you have purchased a ticket from us or won tickets as part of our contests, we may send you personalised information emails. These emails may include details on how to get to the event, available parking spaces, and any specifications provided by the event organiser, such as restrictions on bag size. We process your personal data in order to fulfil our contractual obligations to you (Art. 6 para. 1 lit. b EU GDPR).
Regardless of whether you have subscribed to our newsletter or not, Ticketcorner may use the personal data collected in connection with a ticket purchase to inform you about the same or similar events, services or partner offers in the future (possibly also by post) and to send you birthday emails. We send this information based on our legitimate interest in continuing to keep you informed about events and services that you may be interested in based on your ticket purchases (Art. 6 para. 1 lit. f EU GDPR). You have the option to unsubscribe from receiving such information at any time by clicking the unsubscribe link provided in the respective emails.
Whenever you receive our informative e-mails, we analyse and document whether you open them and how you use them. We process your personal data based on our legitimate interest in tailoring our messages to your needs and improving the reach of our marketing measures (Art. 6 para. 1 lit. f EU GDPR).
You are given the opportunity to write a review on our website regarding a venue or event you visited. This is done using a separate form in which you are asked to provide further personal information (e.g. name and e-mail address) in addition to your rating. Your review is published under your chosen name, which you may provide voluntarily; however, it is also possible to publish reviews anonymously. We process your personal data in connection with publishing reviews based on our contractual obligations (Art. 6 para. 1 lit. b EU GDPR).
With regards to reviews, we work together with Bazaarvoice Inc., 10901 Stonelake Blvd, USA, on whose servers the submitted reviews are stored. Data transfer to the USA is based on EU standard contractual clauses. For further information, please read Bazaarvoice's privacy policy by clicking the following link: https://www.bazaarvoice.com/legal/privacy-policy/
If you contact us (e.g. via contact and inquiry forms or e-mail), we process your information to process the inquiry or message and in the event that follow-up questions arise. If you contact us by calling our hotline, your conversation may be recorded. You will be notified of the possible recording by an announcement prior to the call.
If data processing is carried out for the purpose of pre-contractual measures upon your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is the fulfilment of the contract (Art. 6 para. 1 lit. b EU GDPR).
If you provide us with personal health-related information as part of your enquiry (e.g. information that you have a severe disability), we will only process this personal data to the extent necessary to answer your enquiry and you have given us your consent to do so (Art. 6 para. 1 lit. a EU GDPR).
We only process personal data if you consent to it (Art. 6 para. 1 lit. a EU GDPR) or if we have a legitimate interest in processing your data (Art. 6 para. 1 lit. f EU GDPR). A legitimate interest might lie in responding to your emails or other requests.
1. When you visit our digital platforms, we collect data with your consent and link it with information that you provide to us, for example, during the purchasing process or when registering for our information channels (e.g. newsletter), in order to create pseudonymised user profiles, enrich them and create target group segments on their basis. The profiles and target group segments are used for analysis purposes and to show you more personalised and interesting content on our digital platforms, in the newsletter and on other communication channels (e.g. online advertising activities on third-party sites). This also includes the use of these profiles to carry out online advertising activities for third parties, such as event organisers. For this purpose, we collect and process:
If you participate in a sweepstake organised by us on our digital platforms or via social media platforms, we will process your data in order to conduct the competition and send notification of a prize (via e-mail or social networks). In order to process the handover of a prize, it may be necessary to transmit the data required for this purpose to the respective cooperation partner who has donated a prize or who will carry out the handover of the prize. Your personal data shall be processed for the purpose of conducting prize competitions (Art. 6 para. 1 lit. b EU GDPR).
Our websites feature an embedded hotel map provided by third-party provider Stay22. If you follow the links on this hotel map (affiliate links) and go on to make use of the offers provided via those links, we may receive remuneration from the third-party provider in the form of commissions.
The third-party provider (Stay22) has to know you have followed embedded affiliate links in our website in order to ascertain whether you have made use of the offers in the hotel card. Affiliate links are assigned to relevant transactions or other activity (e.g. purchases) solely in order to calculate any commission due. These assignments are removed when they are no longer required for this purpose.
For the purposes of assigning affiliate links as described above, certain values can be added to the links. These values can be added as integral parts of the links concerned, or saved separately (e.g. in a cookie). Specifically, these additional values may include the website from which the link was accessed (the referrer), the time at which it was accessed, an online identifier for the operator of the website where the affiliate link was located, an online identifier for the offer concerned, the type of link used, the type of offer, and an online identifier for the user. You can stop these cookies being generated by turning off targeting cookies in your cookie settings.
Your data will be processed on the basis of our legitimate interest (specifically our interest in being able to provide efficient, profitable, user-friendly services, and our interest in determining the amount of affiliate remuneration due) (Art. 6 para. 1 lit. f EU GDPR).
We store your personal data for as long as and to the extent that it is required for the purposes for which it is processed.
Once the data is no longer required for the purposes specified in section 2 and section 3, we will retain your personal data for the time period during which you can assert claims against us or we can assert claims against you.
In addition, we store your personal data for as long as and to the extent that we are legally required to do so. The retention obligation period applies for up to ten years.
Under certain circumstances, the applicable data protection law grants you the right to object to the processing of your data, in particular for the purposes of direct marketing and other legitimate interests in processing.
Depending on the applicable data protection law, you also have the right:
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
To secure your data, we maintain technical and organisational security measures that we continually update to reflect the state of the art.
Yet we point out that data transmissions over the Internet (e.g. When communicating by e-mail) might entail security gaps. A full protection of the data from access by third parties is not possible.
We also do not guarantee that our offer will be available at specific times as disturbances, interruptions or failures may occur. The servers we use are regularly backed up.
1. Basically, we only use your personal data within our company.
2. However, for the purpose of processing the contract between you and the organiser or operator concerning the purchase of the ticket and for the processing of your personal data by the organiser or operator in this context, Ticketcorner may transmit your personal data to the organiser or venue of the event chosen by you and to the operator of the venue, leisure or cultural facility or mountain railway chosen by you (Art. 6 para. 1 lit. b EU GDPR). If and to the extent that this is necessary, we shall also transmit personal health-related data (e.g. information about allergies at food events) if you provided this information when purchasing a ticket and gave us your consent to transmit the data (Art. 6 para. 1 lit. a EU GDPR).
The personal data collected in connection with a ticket purchase (contact information and ticket purchases) may be used to inform you about the same or similar events in the future (Art. 6 para. 1 lit. f EU GDPR).
3. In order to create personalised ski tickets and for the purposes of the access control systems at the ski resorts, information including first name, surname, date of birth, address – as required, telephone number and a passport photo will be transmitted in encrypted form to the access providers Skidata Schweiz and TeamAxess Österreich, as well as to the Swiss mountain railway for which the personalised ski ticket is being purchased (Art. 6 para. 1 lit. b EU GDPR).
4. If you place a booking via a website of a cooperation partner (such as Raiffeisen Schweiz Genossenschaft, Swiss Mobiliar Services Ltd. or Sunrise GmbH) for whom Ticketcorner operates a website, your personal data will also be transmitted to the corresponding cooperation partner. Personal data (contact details and ticket purchases) collected in connection with a ticket purchase may be used to notify you of the same or similar events in the future (Art. 6 para. 1 lit. f EU GDPR). If you have given us your consent (Art. 6 para. 1 lit. a EU GDPR), we will transfer your personal data for further marketing purposes. In addition, the data protection declarations of the respective cooperation partner apply. If you make a booking on an electronic transfer medium (such as the SBB SwissPass), Ticketcorner is in addition entitled to forward your order data to the issuer of this transfer medium in so far as the issuer needs such data solely to fulfil its customer service obligations (Art. 6 para. 1 lit. b EU GDPR).
5. We transmit your personal data to banks, payment service providers, financial service providers and credit card companies to process the payment and any refund of the purchase price, depending on the payment method and process selected (Art. 6 para. 1 lit. b EU GDPR).
6. If we send you your ticket by postal mail, we will transfer your personal data to shipping service providers for the purpose of processing the contract with you (Art. 6 para. 1 lit. b EU GDPR)
7. To facilitate the debt collection process, we share your personal data with debt collection service providers who handle the process on our behalf on the basis of our legitimate interest in enforcing our legal claims (Art. 6 para. 1 lit. f EU GDPR).
8. In addition, your personal data shall be transmitted to service providers who provide the platforms, databases and tools for our products and services (e.g. our digital platforms, ticket sales, sending of newsletters and informative e-mails, customer surveys, competitions) for the purpose of creating analyses of user behaviour on our digital platforms, running marketing campaigns and who process your personal data on our behalf as part of the ticket purchase process. Your personal data shall be transmitted for the purpose of concluding a contract with you (Art. 6 para. 1 lit. b GDPR), based on our legitimate interest in improving and promoting our products (Art. 6 para. 1 lit. f GDPR) and, if you have given us your consent to process your personal data, on the basis of your consent (Art. 6 para. 1 lit. a EU GDPR).
If and to the extent that we outsource certain parts of our data processing, we subject the contractor(s) to a contractual obligation only to use personal data in accordance with the requirements set out in the applicable data protection legislation and to ensure that the rights of the data subject are protected.
We also use the IT services of our parent company CTS EVENTIM AG & Co. KGaA, Munich/Germany, and transmit the personal data required for this purpose to CTS EVENTIM AG & Co. KGaA.
9. With your consent, personal data may also be disclosed to other third parties (e.g. artists). This disclosure will only take place, however, if you have consented to the disclosure to the data recipient and the purposes specified in the consent (Art. 6 para. 1 lit. a EU GDPR). This consent may be revoked at any time from Ticketcorner or from the organisation indicated in the consent.
10. When providing, implementing and managing our products and services, we transmit your personal data to companies within the EVENTIM Group as part of an internal, collaborative process. This transmission is based on our legitimate interest in efficiently carrying out internal administrative activities and labour division, preventing fraud, ensuring the security of our customer accounts and improving our products and services (Art. 6 para. 1 lit. f EU GDPR).
We are also entitled to transfer personal data to our parent companies CTS EVENTIM AG & Co. KGaA, Munich/Germany and Ringier AG, Zofingen exclusively for internal group reporting and analysis purposes.
11. In addition, we will only disclose your personal data to the extent that we are legally required to do so (Art. 6 para. 1 lit. c EU GDPR).
12. We generally process your personal data in Switzerland and the EU/EEA. If we do transmit data to recipients outside these jurisdictions or if processing takes place outside these jurisdictions, this information can be found in the description of the respective data being processed under section 3. The Swiss Federal Council has testified that EU and EEA countries have adequate data protection standards in place.
If the appropriate level of data protection to that of Switzerland cannot be guaranteed within a country, we ensure that data protection is adequately guaranteed by other measures, e.g. by means of EU standard contractual clauses for the protection of personal data, binding internal data protection regulations (so-called Binding Corporate Rules) or technical and organisational measures.
Ticketcorner reserves the right to change this data protection policy at any time. Changes will be published Ticketcorner's digital platforms and take effect upon their activation.
If you have any questions or concerns about data protection, please send us a message using the contact details mentioned in point 1.
General information about cookies
Cookies are small text files that are stored in the browsers of your end device or in the device memory of your mobile end device and are assigned to the browser or app you use when you access our digital platforms or apps.
Cookies allow your actions and settings on our Websites to be stored and tracked for the duration of the browser session and eventually even longer. In addition, cookies make it possible to recognise your browser. For example, the contents of your shopping cart can be restored after leaving the digital platforms, or events that you have recently viewed can be displayed.
Types of cookies used
First-party cookies:
We use first-party cookies, i.e. cookies that are set by servers on our Website and which can only be accessed by our servers.
Third-party cookies:
In addition, cookies from third-party providers («third-party cookies») are also integrated into our digital platforms. On our websites, these cookies are set by servers of other and/or our websites or domains and read by third parties. Your browser can be tracked beyond our website by these cookies in order to show you EVENTIM ads on the websites of our partner companies, for example. In our apps, these cookies are set by servers belonging to other providers and potentially our own servers and are accessed by other providers. Third-party providers can use these cookies to track your mobile end device.
Retention of cookies
Session cookies:
Certain cookies in use are known as session cookies, meaning they are only retained for the duration of an individual’s use of our digital platforms. When you leave the website, close the app or log out, the cookies are automatically deleted.
Persistent cookies:
In addition, we also use persistent (permanent) cookies, which remain stored on your browser or mobile end device beyond the duration of use and are automatically deleted after a specified expiry date.
Purposes of using the cookies
Required cookies:
We use cookies that are required for the operation of the digital platforms and that enable you to use certain functions on our digital platforms. This includes, for example, the automatic detection and setting of the language and the restoration of the content of completed forms or the shopping cart after leaving and subsequently returning to our digital platforms. These cookies do not store any personal information.
Statistics and convenience cookies:
These cookies allow our digital platforms to provide advanced functionalities, personalisation and analytics. They are set either by us or by third-party providers whose services we use on our digital platforms. If you disable these cookies, then you may not be able to use some or all of our services properly.
Marketing cookies:
These cookies are set on our digital platforms by our advertising partners. They can be used to create a profile of your interests and to show you relevant advertising content on other platforms. They do not store any personal data but are based on a unique identification of your browser and device. If you disable these cookies, you will see less relevant advertising content.
External media content:
These cookies facilitate the loading and display of embedded media content from third parties on our digital platforms. Enabling these cookies will disable the display of embedded media content.
Cookie settings by users
You can use your browser or system settings on your mobile end device to restrict or completely prevent the retention of (certain) cookies across websites or apps and to delete cookies that are currently being retained. For more detailed information, please refer to the instructions or help function of your browser or mobile end device.
You can generally still visit and use our digital platforms even after restricting/disabling cookies in your browser and system settings. Please note, however, that if you completely disable cookies, this may limit the functionality of our digital platforms.
You can prevent the future collection of your data when visiting our digital platforms by using the opt-out option in section 3.1.2 point 2.
Rümlang, 4 April 2025